Payment Policy
Effective Date: January 15, 2025

At ROLEX HERITAGE, we aim to provide a seamless and secure payment process for our customers. This Payment Policy outlines the terms and conditions related to payments for products purchased on our website rolexheritage.com.

1. Accepted Payment Methods

We accept the following payment methods for all purchases made on our website:

  • Credit Cards: Visa, MasterCard, American Express, Discover
  • Debit Cards: Debit cards with a Visa or MasterCard logo
  • PayPal: You can pay securely using your PayPal account
  • Apple Pay: Apple Pay is accepted for convenience and security
  • Google Pay: You can use Google Pay for an easy checkout experience
  • Other Payment Methods: Additional payment options may be available based on your location and the country-specific preferences.

2. Payment Processing

  • Authorization: When you place an order, we will authorize your payment method to ensure that the funds are available. However, your payment will only be charged once your order has been shipped or processed.
  • Payment Confirmation: After successfully completing a payment, you will receive an order confirmation email, which includes a summary of your purchase and payment details.

3. Billing Information

  • Accurate Information: You are required to provide accurate billing information at the time of checkout. This includes your full name, billing address, phone number, and payment card details.
  • Billing Address: Ensure that the billing address provided matches the one on file with your payment provider (such as your bank or credit card company) to avoid payment issues.

4. Currency

  • Currency Used: All payments are processed in U.S. dollars (USD). For international customers, the final amount may vary slightly due to currency conversion rates applied by your payment provider.
  • Currency Conversion: If you are using a payment method from a non-U.S. bank, the transaction may be subject to a foreign exchange rate, and additional conversion fees may apply.

5. Security and Fraud Prevention

  • Secure Payment Gateway: We use secure payment gateways to ensure that all transactions are encrypted and processed securely.
  • Fraud Prevention: For your protection, we may perform additional security checks to prevent fraud. If there are any issues with your payment, we will notify you and work to resolve the matter promptly.
  • PCI Compliance: We comply with the Payment Card Industry Data Security Standards (PCI DSS) to ensure that your payment information is secure.

6. Payment Issues

  • Declined Payments: If your payment is declined, you will be notified, and you will need to provide an alternative payment method.
  • Partial Payments: We do not accept partial payments. Your order will not be processed until full payment is received.

7. Payment Confirmation and Order Fulfillment

  • Order Processing: Once payment is successfully processed and confirmed, your order will be processed and shipped according to the shipping method you selected at checkout.
  • Backorders and Stock Issues: In the event that an item is out of stock or unavailable, we will notify you promptly, and your payment will either be refunded or credited toward a future purchase, depending on your preference.

8. Taxes and Fees

  • Sales Tax: Sales tax will be added to your order based on the applicable rate for your location. The applicable tax amount will be calculated at checkout and included in the total cost.
  • Additional Fees: Any additional fees, such as import duties or customs charges, are the responsibility of the customer and will be collected upon delivery for international orders.

9. Refunds and Cancellations

  • Refunds: If a refund is necessary, it will be processed according to our Refund and Returns Policy. Refunds will be credited to the original payment method used at checkout.
  • Order Cancellations: Orders can be canceled only before they are processed and shipped. Once an order is shipped, it cannot be canceled, but you can return it according to our Refund and Returns Policy.

10. Contact Us

If you have any questions or concerns regarding payments, please contact us at:

  • Email: info@rolexheritage.com
  • Phone: 218-230-5996
  • Address: 872 Ashmor Drive, Grand Forks, Minnesota, United States

By making a purchase from ROLEX HERITAGE, you agree to the terms and conditions outlined in this Payment Policy.