Sales Policy
Effective Date: January 15, 2025

At ROLEX HERITAGE, we strive to offer a seamless and secure shopping experience. This Sales Policy outlines the terms and conditions applicable to all sales made through our website rolexheritage.com.

1. Product Availability

  • Product Information: We make every effort to provide accurate descriptions, images, and availability information for all products. However, product availability and specifications are subject to change without notice.
  • Out of Stock: If a product is out of stock after you have placed an order, we will notify you and either provide an estimated restock date or offer a refund.

2. Pricing

  • Price Accuracy: We aim to provide accurate pricing information. However, if there is a pricing error, we reserve the right to correct it.
  • Taxes and Fees: Prices displayed on our website do not include applicable taxes or shipping fees, which will be added at checkout.
  • Currency: All transactions on the site are processed in US dollars unless otherwise stated.

3. Order Confirmation

  • Once your order is placed, you will receive an order confirmation email outlining your order details. This email is not an acceptance of your order but an acknowledgment that we have received it.
  • Order Acceptance: Your order will be confirmed and processed once payment is successfully processed, and you receive a shipment confirmation email.

4. Payment Terms

  • Accepted Payment Methods: We accept payments via major credit cards (Visa, MasterCard, American Express, etc.), PayPal, and other secure payment options offered at checkout.
  • Payment Authorization: Payment will be authorized at the time of purchase, and your account will be charged once the order has been processed.

5. Shipping

  • Shipping Options: We offer various shipping methods based on location and delivery speed. Shipping costs will be calculated at checkout.
  • Delivery Time: Estimated delivery times are provided at checkout, but actual delivery may vary due to factors beyond our control (e.g., weather, carrier delays).
  • International Shipping: We may offer international shipping; however, customers are responsible for any import duties or taxes that may apply.

6. Order Cancellations

  • Orders can be canceled prior to shipping. To cancel an order, please contact us immediately at info@rolexheritage.com or call 218-230-5996. Once an order has been shipped, it cannot be canceled, but you may return the item following our Return Policy.

7. Returns and Exchanges

  • Returns and exchanges are governed by our Refund and Returns Policy, which allows you to return most products within 30 days of receipt.
  • Restocking Fees: In some cases, a restocking fee may apply for returned items.

8. Damaged or Defective Products

  • If you receive a damaged or defective product, please contact us immediately. We will arrange for a return, replacement, or full refund as appropriate.
  • Proof of Damage: Please provide photographic evidence of any damage to the product during shipping to expedite the claims process.

9. Customer Support

  • If you have any questions or concerns regarding your order, please contact our customer service team at info@rolexheritage.com or 218-230-5996.

10. Limitation of Liability

  • ROLEX HERITAGE is not liable for any indirect, incidental, or consequential damages that may arise from the purchase or use of our products, including but not limited to lost profits, damage to property, or injury to persons.

11. Amendments to the Sales Policy

  • ROLEX HERITAGE reserves the right to amend or update this Sales Policy at any time. Any changes will be reflected on this page with an updated effective date.