Sales Policy for Rolex Heritage

Effective Date: December 2, 2024

Welcome to Rolex Heritage! This Sales Policy outlines the terms and conditions that govern the sale of products through our website rolexheritage.com. By placing an order with us, you agree to these terms. Please read the policy carefully.

1. Product Availability and Descriptions

We make every effort to ensure that the products listed on our website are available and accurately described. However, we cannot guarantee the availability of all items at all times. In the event that a product is unavailable after you place an order, we will notify you as soon as possible and offer a full refund or the option to select a different item.

  • Product Descriptions: We strive to provide accurate product descriptions, images, and prices. However, we do not warrant that all product information is complete or error-free. If there is an issue with a product you received, please contact us immediately.

2. Order Process

When you place an order through rolexheritage.com, you are making an offer to purchase the products in your cart. We will confirm receipt of your order via an order confirmation email, but this does not constitute acceptance of your offer. Your order will be accepted, and a binding contract will be formed once we process and ship your order.

  • Order Confirmation: After placing an order, you will receive an email confirming the details of your purchase. This is an acknowledgment that we have received your order, but not a guarantee that the order will be processed or shipped.

  • Order Acceptance: We reserve the right to accept or decline your order at any time for reasons such as product availability, payment issues, or incorrect pricing.

3. Pricing and Payment

  • Pricing: All prices on rolexheritage.com are listed in U.S. dollars. Prices may change at any time without notice. We strive to maintain accurate pricing, but in the event of an error, we will contact you before processing your order.

  • Payment: We accept various payment methods, including credit/debit cards, PayPal, and other methods available at checkout. Payment is required at the time of order placement. Your payment information will be securely processed.

  • Sales Tax: Sales tax is applied based on the shipping address and the applicable laws in your state or locality. The final price, including tax, will be displayed during checkout.

4. Shipping and Delivery

  • Shipping Options: We offer a variety of shipping methods, including standard and expedited options. Shipping costs are calculated based on the delivery address and selected shipping method.

  • Order Processing Time: We aim to process orders as quickly as possible. Orders are generally processed within 1-3 business days of receipt. Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

  • Delivery Time: Estimated delivery times depend on your location and the shipping method selected. Please note that shipping times are estimates, and we are not responsible for delays caused by the carrier.

  • Shipping Restrictions: We currently ship only within the United States. We do not ship internationally at this time.

5. Returns and Exchanges

For details on how to return or exchange an item, please refer to our Refund and Returns Policy. Returns and exchanges are only accepted within 30 days of purchase and must meet certain conditions.

  • Non-Returnable Items: Customized or personalized items, sale items, and used products are generally not eligible for returns or exchanges unless defective.

6. Order Cancellations

You may cancel an order if it has not yet been processed or shipped. Please contact us as soon as possible if you wish to cancel your order. Once your order has been shipped, it cannot be canceled, and you will need to follow our returns process if you wish to return the item.

7. Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 7 days of receiving the product. We will offer you the option to receive a replacement or a full refund. Please contact customer service with details of the damage or defect, along with photographic evidence.

8. Gift Cards

Gift cards purchased from rolexheritage.com are non-refundable and cannot be exchanged for cash. Gift cards can be used for any purchase on our website, but cannot be redeemed for cash unless required by law.

9. Limitation of Liability

Rolex Heritage is not liable for any indirect, incidental, special, or consequential damages arising from the use of the website or the purchase of our products. Our liability is limited to the purchase price of the product or service in question.

10. Intellectual Property

All content on rolexheritage.com, including text, images, logos, product descriptions, and designs, is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any content from the website without express written consent from Rolex Heritage.

11. Changes to the Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” Please review this policy regularly to stay informed of any changes.

12. Contact Information

If you have any questions or concerns regarding our Sales Policy, please contact us:

Rolex Heritage
Phone: 218-230-5996
Email: info@rolexheritage.com
Address: 872 Ashmor Drive, Grand Forks, Minnesota, United States
Website: rolexheritage.com