Shipment Policy
Effective Date: January 15, 2025

At ROLEX HERITAGE, we strive to provide prompt and reliable delivery of your orders. This Shipment Policy outlines the terms and conditions that apply to the shipment of products purchased through our website rolexheritage.com.

1. Order Processing

  • Processing Time: Orders are typically processed within 1–2 business days (Monday through Friday, excluding holidays).
  • Order Confirmation: You will receive an email confirmation once your order has been placed. After your order is processed, you will receive another email with shipping details and tracking information.

2. Shipping Methods and Delivery Times

  • Domestic Shipping: We offer various domestic shipping options, including standard, expedited, and express delivery. Delivery times vary depending on your location and the shipping method selected.
  • International Shipping: We also offer international shipping, and delivery times may vary based on the destination country. International orders may be subject to customs and import duties, which are the responsibility of the customer.
  • Estimated Delivery Times: Estimated delivery times will be provided during checkout. Please note that delivery times are not guaranteed and may vary depending on external factors, such as weather conditions or carrier delays.

3. Shipping Costs

  • Shipping Fees: Shipping costs are calculated based on the delivery method selected and the destination of the order. Shipping fees will be displayed during checkout before you confirm your purchase.
  • Free Shipping: Occasionally, we may offer promotions that include free standard shipping. These offers will be clearly stated on our website or during checkout.

4. Order Tracking

  • Tracking Information: Once your order has been shipped, you will receive an email with tracking information. You can use this information to monitor the status of your delivery.
  • Tracking Issues: If you encounter any issues with tracking or delivery, please contact our customer service team at info@rolexheritage.com or call 218-230-5996 for assistance.

5. Shipping Restrictions

  • P.O. Boxes and APO/FPO Addresses: We may be unable to ship to P.O. Boxes or APO/FPO addresses for certain shipping methods. Please verify that the delivery address is correct when placing your order.
  • International Shipping Restrictions: Some products may not be available for shipment to certain international locations due to import restrictions or legal regulations. We will notify you if this applies to your order.

6. Delivery Issues

  • Missing or Damaged Items: If your order arrives damaged or if items are missing, please contact us immediately. We will investigate the issue and assist in resolving it.
  • Incorrect Address: It is the customer’s responsibility to ensure the shipping address is correct. We are not responsible for delays or lost shipments due to incorrect address information.

7. Returns and Exchanges

  • Return Shipping: If you need to return an item, please refer to our Refund and Returns Policy for instructions on how to return the product.
  • Shipping Costs on Returns: In most cases, the customer is responsible for the return shipping costs unless the item is defective or incorrect.

8. Customs and Duties (International Orders)

  • Customs Fees: For international orders, customers are responsible for any customs duties, taxes, and fees that may apply upon arrival in the destination country.
  • Customs Delays: Customs processing times may vary, and we cannot be responsible for any delays caused by customs agencies.

9. Contact Us

If you have any questions or concerns regarding shipping, please contact us at:

  • Email: info@rolexheritage.com
  • Phone: 218-230-5996
  • Address: 872 Ashmor Drive, Grand Forks, Minnesota, United States

By placing an order with ROLEX HERITAGE, you agree to this Shipment Policy.